Frequently Asked Questions and Answers
Is the Route 66 Casino Hotel open?
No, the Route 66 Casino Hotel remains temporarily closed.
How can I find out when Route 66 Casino Hotel is going to reopen?
There are several ways you can receive news updates:
- Reopening annoucements will be posted here.
- Download the Route 66 Casino Hotel mobile app.
- Subscribe to the Route 66 Casino text program by texting RT66 to 95174,
- Check your inbox for email updates from us.
- Follow our social media channels: Facebook, Twitter, Instagram
I have a winning ticket from The Book, when can I cash it?
All winning tickets that expired during our closure will be honored in person once we reopen.
I need paperwork for my taxes, can you mail me that information?
Yes, please email your Player ID to GuestServices@RT66Casino.com and we can mail and/or email any tax information to the address we have on file.
I am experiencing a problem with your online social casino, Kicks Casino, what should I do?
For for help on KicksCasino, please click here.
Is the Route 66 RV Resort open?
No, the Route 66 RV Resort also remains temporarily closed to travelers. If you are a first responder, medical or military personnel, please contact our office directly at 505-352-8000 during the hours of 8 AM – 2 PM MST; we will continue to assist you with site reservations.
Is the Route 66 Travel Center @ Exit 140 open?
Yes, the Route 66 Travel Center located at Exit 140 is open 24/7.