Frequently Asked Questions and Answers

Is the Route 66 Casino Hotel open?

No, the Route 66 Casino Hotel remains temporarily closed.

How can I find out when Route 66 Casino Hotel is going to reopen?

There are several ways you can receive news updates:

I have a winning ticket from The Book, when can I cash it?

All winning tickets that expired during our closure will be honored in person once we reopen.

I need paperwork for my taxes, can you mail me that information?

Yes, please email your Player ID to GuestServices@RT66Casino.com and we can mail and/or email any tax information to the address we have on file.

I am experiencing a problem with your online social casino, Kicks Casino, what should I do?

For for help on KicksCasino, please click here.

Is the Route 66 RV Resort open?

No, the Route 66 RV Resort also remains temporarily closed to travelers. If you are a first responder, medical or military personnel, please contact our office directly at 505-352-8000 during the hours of 8 AM – 2 PM MST; we will continue to assist you with site reservations.

Is the Route 66 Travel Center @ Exit 140 open?

Yes, the Route 66 Travel Center located at Exit 140 is open 24/7.