Frequently Asked Questions and Answers
Is the Route 66 Casino Hotel open?
Yes, the Route 66 Casino Hotel is now open on a limited basis.
What amenities and services are currently open at the Route 66 Casino Hotel property?
Under the initial reopening the casino will offer slot machines, sports betting and a snack bar with limited beverage service. The Route 66 Hotel is now open with a maximum capacity of 25%.
New Mexico residents only. What are valid forms of proof of residency?
The following, non-exclusive, list of documents will suffice as proof of New Mexico residency. Visitor name and address must be on the document. The document must have a date/timestamp within the last 90 days. The document may be in paper or digitial form.
• New Mexico Identification Card
• Rental/Lease Agreement
• Utility Bill
• Phone Bill
• Student ID
• New Mexico Insurance Card
• Car Insurance
• Vehicle Registration
I have a winning ticket from The Book that expired while you were closed, how can I cash it?
All winning tickets that expired during our closure will be honored in person.
What is the smoking policy at Route 66 Casino Hotel?
Route 66 Casino Hotel is completely non-smoking. The Pub Lounge and Main Street no longer allow smoking. A smoking section is available at the south casino entrance (between Buffet 66 and bingo).
I need paperwork for my taxes, can you mail me that information?
Yes, please email your Player ID to GuestServices@RT66Casino.com and we can mail and/or email any tax information to the address we have on file.
I am experiencing a problem with your online social casino, Kicks Casino, what should I do?
For for help on KicksCasino, please click here.
Is the Route 66 RV Resort open?
Yes, the Route 66 RV Resort is now open with a maximum capacity of 25%. All travelers are welcome to stay. Call 505-352-8000 to book your reservation or visit their website by clicking here.
Is the Route 66 Travel Center @ Exit 140 open?
Yes, the Route 66 Travel Center located at Exit 140 is open 24/7.